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  • These conditions will govern the relationship between MultiChoice and the DStv Subscriber / Registered Account Holder.
  • The account holder understands that by submitting their registration to subscribe to the service that they have familiarized themselves with the contents in the Conditions of Use, and that the account holder intends to be bound by the contents.
  • This Agreement will commence when MultiChoice accepts the account holders request to subscribe to Service, which acceptance will manifest at that point in time when MultiChoice sends the account holders an activation confirmation (the "commencement date").


  • "User" means all persons who access, view, download from, or use MultiChoice whether on the Internet or a copy thereof. "Users" includes "Registered Account Holders and /or DStv Subscribers"
  • "Service" means the electronic statement presentation, enquiry and payment solution as approved by MultiChoice
  • "the MultiChoice site" means the website through which MultiChoice provides the Service.
  • "Registered Account Holder / DStv Subscriber" means a registered account holder with MultiChoice who subscribes to the Service either personally
  • "submit" or "submission" means the action whereby the User indicates to that they want utilize service.
  • "writing" means documents reduced to writing and shall include e-mails, fax or registered post;


  • These Conditions of use shall apply to all Users and becomes binding between MultiChoice and a User immediately upon the User accessing, viewing or using the Service or its contents.


  • When a User visits the MultiChoice website that user consents to receiving communications from MultiChoice electronically and agrees that all agreements, notices, disclosures and other communications sent by MultiChoice satisfies any legal requirements, including but not limited, to the requirement that such communications are considered to be "in writing" with the same legal stature as a written document.


  • Where the User registers on behalf of a Registered Account Holder and uses the service on behalf of such Registered Account Holder, or acts as an agent of such Registered Account Holder, then the User warrants that they have obtained a written mandate from such Registered Account Holder, which mandate will contain at least the following conditions:
    • The User acts as a duly authorised agent on behalf of the Registered Account Holder;
    • The Registered Account Holder and the User are jointly and severally liable towards MultiChoice for all claims that MultiChoice might have in terms of this agreement against the Registered Account Holder and/or the User, and;
    • The User has disclosed the contents of this agreement to the Registered Account Holder.
  • Where a User registers, invites or authorises access to another person or third party, then such User warrants that they are jointly and severally liable towards the MultiChoice for all claims; that MultiChoice might have in terms of this agreement against the Registered Account Holder and/or the User for all actions performed by such other person or third-party.


  • On acceptance by MultiChoice of the Application, the account holder will be supplied with a user name by such means in such format as MultiChoice may determine from time to time.
  • Unless otherwise specified, the account holder must change the initial password to a unique password of choice when the Service is accessed for the first time.
  • The account holder undertakes to ensure that the user name and password are neither easily accessible nor disclosed to any unauthorized person. Storing the username and/or password on a computer or network will be regarded as prima facie negligence.
  • The account holder undertakes to report any actual or attempted unauthorised access to MultiChoice, without delay, via the support desk of MultiChoice and provide the MultiChoice with written confirmation thereof within 24 (twenty-four) hours of such notification. On receipt of notification, MultiChoice reserves the right to deactivate the user name and/or password without further notice.
  • MultiChoice may at its sole discretion and for whatever reason, require an account holder to change their user name and / or password from time to time and the account holder undertakes to unconditionally comply with such a requirement.



  • The Registered Account Holder understands that they enter into a direct agreement with MultiChoice by using or accessing the Service.



  • The Service will provide access to monthly account statements and inform Account Holder immediately when new account is rendered.
  • The Service will provide facilities to register linked account enquiry submissions and provide an on-line enquiry facility to view such submissions.
  • If the Account Holder elects to make payment to MultiChoice through one of the payment services, the Service will keep record of all payments, provided that the Account Holder complies with the prescribed procedures for such payments.



  • The Registered Account Holder will refer any dispute that may arise out of this Agreement to the Chief Financial Officer of MultiChoice, who will attempt to resolve the dispute through settlement, negotiation or mediation.
  • If the dispute has not been resolved within 10 (ten) business days after it was referred to the Chief Financial Officer, the Account Holder may institute legal action to pursue its claim.



  • MultiChoice understands that the information provided by the Registered Account Holder / User to MultiChoice (the "information"), includes private and sensitive information. MultiChoice will, save for the circumstances as set out in clause 10 bullet 2 below, not share any such information with any third party without the prior written consent of the Registers Account Holder.
  • MultiChoice will only disclose the information to a third party:
    • to perform the Service; and
    • if it is required by law or court order to disclose the information.
  • MultiChoice will store information on its system for a period of 12 (twelve) months after the termination of this agreement, or for a period of 5 (five) years after submission of information if this agreement remains in force for longer than 5 (years), whichever might be the case.
  • Despite the provisions of bullet point above, the User may at anytime after termination of the agreement request their information be deleted.
  • The User will be entitled at anytime for the duration of this agreement to request access to their information to: check accuracy of the information and to update their information.
  • Although MultiChoice will take all reasonable measures to ensure that the information will not be compromised, the Registered Account Holder acknowledges that they need to keep copies of the information under their own control in order to mitigate potential damages that might result from a loss or corruption of information.



  • MultiChoice may in the widest sense possible distribute, loan, sell or otherwise share with other persons or entities information constituting or descriptive of demographic information, habits, usage patterns, preferences, survey data or other descriptive or related data which does not permit recipients to individually identify any particular user of the information service.
  • MultiChoice will be entitled in its sole discretion and without notice to provide user information and records to the courts, law enforcement agencies, others involved in prosecuting claims or investigations for conduct or conditions alleged or believed to be illegal or the violation or threatening of rights of any person or entity, and to maintain and use such information and records internally.
  • MultiChoice may provide online and e-mail communications to the user on matters pertaining to the information service, its features, its sponsors, or its use without compensation to the user, but shall do so reasonably and in good faith.
  • The user acknowledges:
    • that communications within the information service may be monitored or reviewed for quality control and other reasonable business and/or legal purposes;
    • The use of user information and the disposal or dissemination thereof shall not constitute invasion of privacy by MultiChoice.



  • Users are required to use and maintain only hardware and software of sufficient minimum quality and performance capabilities as indicated on MultiChoice home page and to use only the specified makes and versions of Internet browser software. Users acknowledge that their failure to use a specified browser may result in a higher security risk and/or cause or all of the functionality of the website not to operate properly or at all
  • Software, if any, made available for download on or via the website is governed by the license conditions establishing a legal relationship between the User and the licensor of such software. The user indemnifies MultiChoice against any breach of such license conditions.
  • MultiChoice gives no warranty and makes no representation, whether express or implied, as to the quality or compatibility of such software.



  • MultiChoice shall at all times and for whatever reason, have the sole and exclusive right to suspend or terminate the Service with prior written notification and provide reason for such termination or suspension. However, without prejudice to the foregoing, the MultiChoice will not exercise its rights in terms of this clause without just cause.
  • The user acknowledges and accepts that MultiChoice service may become unavailable from time-to-time due to various circumstances, including:
    • technical failure or problems with MultiChoice;
    • infrastructure or technical problems with third party information technology systems;
    • unavailability of telecommunication or electricity services;
    • or other circumstances beyond the control of MultiChoice.
  • Without derogating from the provisions of this clause, the user undertakes to limit their potential debt caused by any unavailability of the Service by making use of alternative account statement enquiry and payment methods available to consumers.



  • The Conditions of Use evidences the sole terms and conditions governing the Services.
  • Users acknowledge and agree that any warranties, statements or representations of whatever nature and in whatever form, including promotional materials, granted or made by MultiChoice, its employees, agents or advisors which are not stated in the Conditions of Use shall not be valid and enforceable and Users shall not hold MultiChoice liable to any such warranty or representation, whether made prior to, during or after concluding the Conditions of Use.
  • MultiChoice site and Service are provided "as is" and MultiChoice makes no express or implied representations or warranties with regard thereto. Without limiting the generality of the aforegoing:-
    • MultiChoice does not warrant that the website; its contents; the third party content and services; payment or the Services will be error free or will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality. MultiChoice expressly disclaims all implied warranties, including, without limitation, warranties of merchantability, title, fitness for a particular purpose, non-infringement, compatibility, security and accuracy; and
    • whilst MultiChoice has taken reasonable measures to ensure the integrity of the Services, no warranty, whether express or implied is given that any files, downloads or applications available via the website are free of viruses or any other data or code which has the ability to corrupt or affect the operation of a user's system.
  • These conditions are governed by the laws of the Republic of South Africa.